Privacy Policy


Thank you for your interest in THEMENCLINICS services. For us, given the beautiful relationship we have with you, it is essential to provide you with the protection of the personal data you give us. Your privacy with regard to your personal data is particularly important to us.

In order to deliver the goods and services ordered, to confirm the Order, to inform you about the status of the Order, to provide answers to the complaints placed, to evaluate the goods and services offered, as well as to carry out commercial activities, promotion of goods and services, marketing, advertising, development, market research, statistics, monitoring of sales and purchasing behaviour of customers, administrative and media activities, you agree to entrust us with the following personal data: name, surname, cnp, home address, e-mail address, ip address, telephone number. Please do not provide us with any personal data other than those strictly necessary for the purpose specified in this policy.

Personal data will be provided with your consent are and will be collected and processed by us only for the purposes we will set out in the lines below. Please note that the processing of personal data is carried out on the basis of your consent for this purpose (Art. 6 para. (1) lit. (a) of the General Data Protection Regulation, hereinafter referred to as the Regulation. Situations in which THEMENCLINICS will collect and process your personal data and the purposes for which these data will be processed: contact form and newsletter subscription on the website and other sub domains or micro sites of these web domains. The collection of personal data in this case has the main purpose of providing answers to any questions you may have, giving us the opportunity to contact you and provide you with the requested solutions. This data (e.g. e-mail address, phone number, name) is necessary for a good communication between our company and you as a potential customer. At the same time, with the help of tracking codes installed on our platform from various analytics and statistics service providers, data such as ip address, duration of use of a page, pages visited in a certain time interval are collected. All this information collected is for the sole purpose of: providing an optimized and improved experience each time regarding the functioning of our platform.

Please note that in order to operate the platform efficiently, we use various services from external or internal providers („processors”), to whom we may transmit part of the personal data collected from you, with the express mention that we will only use processors who provide sufficient guarantees for the implementation of appropriate technical and organisational measures so that the processing complies with the requirements set out in the Regulation and ensures the protection of your rights. The categories of services for which we collaborate with the above mentioned providers and the personal data transferred to them are the following:

  1. SMTP (email communication) – email address;
  2. Newsletter services – e-mail address, name, surname, telephone number;
  3. Billing services – name, surname, e-mail address, telephone number, address;
  4. Support / project management services – name, surname, e-mail address, telephone number;
  5. Courier/mail services – name, surname, e-mail address, telephone number, address;
  6. SMS sending services – telephone number;
  7. Online payment processing services – name, surname, e-mail address, telephone number, address;
  8. Comments services – name, surname, e-mail;
  9. Accounting services – name, surname, address, cnp, company tax data;
  10. Legal services – name, surname, address, cnp;


Personal data provided by you will be processed and stored during the contractual relationship with you and afterwards for a reasonable period of time, which cannot be shorter than the general limitation period.

As a data subject, you have the following rights:

  • the right of access to data – you have the right to obtain from THEMENCLINICS confirmation as to whether or not personal data relating to you are being processed and access to that data; you may also obtain a copy of the personal data provided to our company and which are subject to processing; for any further copies requested by you, THEMENCLINICS may charge a reasonable fee based on administrative costs; if you submit your request in electronic format and unless you request another format, the information will be provided to you in a commonly used electronic format;
  • the right to rectification – you have the right to obtain rectification by THEMENCLINICS of inaccurate personal data and the right to obtain completion of personal data that is incomplete; THEMENCLINICS will notify each recipient to whom personal data has been disclosed of any rectification of personal data, unless this proves impossible or involves disproportionate effort, and will inform you of these recipients if you so request;
  • the right to erasure of data – you have the right to obtain from THEMENCLINICS the erasure of personal data concerning you without undue delay and THEMENCLINICS is obliged to erase such data when: (i) the personal data are no longer necessary for the purposes for which they were collected or processed; (ii) you withdraw your consent on the basis of which the processing takes place and there is no other legal basis for the processing; (iii) you object to the processing and there are no legitimate grounds for the processing; (iv) the personal data have been unlawfully processed; (v) the personal data must be erased in order to comply with a legal obligation incumbent on THEMENCLINICS under Union or Romanian law; THEMENCLINICS will notify each recipient to whom personal data have been disclosed of any erasure, unless this proves impossible or involves disproportionate efforts, and will inform you of these recipients if you so request;
  • the right to restrict processing – you have the right to obtain from THEMENCLINICS the restriction of processing if you are in one of the following cases: (i) you contest the accuracy of the data, for the period that allows THEMENCLINICS to verify the accuracy of the data; (ii) the processing is unlawful and you object to the erasure of the personal data and instead request the restriction of its use; (iii) THEMENCLINICS no longer needs the personal data for the purpose of the processing, but you. you request it for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing for the period of time during which it is verified whether the legitimate rights of THEMENCLINICS prevail over your rights; THEMENCLINICS will inform each recipient to whom personal data have been disclosed of any restriction of processing, unless this proves impossible or involves disproportionate effort, and will inform you of these recipients if you so request;
  • the right to data portability – you have the right to receive your personal data in the form in which it was provided to THEMENCLINICS in a structured, commonly used and machine-readable format and to transmit this data to another controller under certain conditions; to exercise this right, you have the right to have your personal data transmitted directly from THEMENCLINICS to another controller where technically feasible;
  • the right to object – you have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data, including the creation of profiles on the basis of these provisions;
  • the right not to be subject to a decision based solely on automated processing, including profiling;
  • the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing;
  • the right to withdraw your consent at any time, without affecting the lawfulness of the processing of personal data carried out by THEMENCLINICS on the basis of consent prior to the withdrawal of


For any questions or requests regarding the personal data you have submitted to us, including in order to exercise your rights as mentioned in the previous section, you can contact us email: THEMENCLINICS undertakes to provide you with the information requested by you in electronic format when possible, unless you request another format. The information provided, as well as any communication and measures taken in the framework of your exercise of the above rights are provided by THEMENCLINICS free of charge. Thus, if the requests you make are deemed unfounded or excessive due to a repetitive nature, THEMENCLINICS may:

  • (i) either charge a fee, taking into account the administrative costs of providing the information or communication or taking the action requested;
  • (ii) refuse to comply with the request.

Please note that by accepting this agreement, your personal data will be processed by THEMENCLINICS in accordance with this Privacy Policy. Thank you